ECSO CCTV Systems Support

Here you will find general troubleshooting tips and details of how and where to download software. Additional/Replacement User/Engineer Manuals/Instructions are available upon request from your ECSO supplier or via mailorder from ourselves.

Remember you must update the software after downloading the installation file above..

Here you will find general troubleshooting tips and details of how and where to download software. Additional/Replacement User/Engineer Manuals/Instructions are available upon request from your ECSO supplier or via mailorder from ourselves. Where can I download software ? How do I update the software ? CCTV System unit does not power up. Systems starts but will not show CCTV Control System. Camera does not appear on screen. Remote PC will not connect to server. Images are not in Colour How Do I Change The recording Drive Where can I download software ? Download the latest software from here :- > Main system driver (226 Kb) > Main Control System (17.9 Mb) > Remote Viewing System (12.9 Mb) > Multi-Site Monitoring Station Control System (9.3Mb) > Digital Signature Verification Utility (1.7 Mb) > Microsoft Direct X (34.3 Mb) > Stand Alone Recording Player (2.1 Mb) Remember you must update the software after downloading the installation file above.. (Back to FAQ) How do I update the software ? To Update software, goto System Setup goto Network click on the bottom right box 'Smart Update'. (Back to FAQ) CCTV System unit does not power up. Check the power lead fuse. there are no user serviceable parts inside. it is recommended that you contact your local supplier of ECSO CCTV systems. (Back to FAQ) Systems starts but will not show CCTV Control System. Check the drivers are correctly loaded in the control panel, if not then download the driver run the driver util and uninstall the driver fully restart pc point the device manager to the correct location, eg c:/ecso/dvr/driver restart pc after loading driver, BEFORE starting CCTV Software! (Back to FAQ) Camera does not appear on screen. Check the leads at the back of the camera in case of loose connection. Check the appropirate lead at the back of the CCTV System unit. (Back to FAQ) Remote PC will not connect to server. This is a problem that really needs to be resolved by a networking engineer. But you can check the basics :- Correct name/password and machine names. Correct ports are listed on all machines. Firewall is correctly configured. If using router you must use DDNS. Dynamic IP Addresses are not recommended (Back to FAQ) Images are not in Colour. If your cameras appear to be in Black & White then you need to change the Video Format. Click on the SETUP button (which look like two little screws) then click on CONTROL and make sure that the “Video Format” on the top right hand side of the screen says “PAL_B,D,G,H,I”. Go into SET UP Go into CONTROL Go top right hand corner, drop down VIDEO FORMAT select PAL B,D,G,H,I Exit (Back to FAQ) How Do I Change The recording Drive ? Note the existing drive in use Exit Software Run REGEDIT goto Local Machine goto Software goto DVSs4DB DELETE this KEY! Exit REGEDIT Locate the folder 'DVSSDATA' on the existing drive DELETE this FOLDER! Restart Software and select Recording Drive. (Back to FAQ)

goto System Setup
goto Network
click on the bottom right box 'Smart Update'.

(Back to FAQ)

Check the power lead fuse. there are no user serviceable parts inside. it is recommended that you contact your local supplier of ECSO CCTV systems.

download the driver
run the driver util and uninstall the driver fully
restart pc
point the device manager to the correct location, eg c:/ecso/dvr/driver
restart pc after loading driver, BEFORE starting CCTV Software!

(Back to FAQ)

Check the leads at the back of the camera in case of loose connection. Check the appropirate lead at the back of the CCTV System unit.

This is a problem that really needs to be resolved by a networking engineer. But you can check the basics :-

Correct name/password and machine names.
Correct ports are listed on all machines.
Firewall is correctly configured.
If using router you must use DDNS.
Dynamic IP Addresses are not recommended

(Back to FAQ)

If your cameras appear to be in Black & White then you need to change the Video Format.
Click on the SETUP button (which look like two little screws) then click on CONTROL and make sure that the “Video Format” on the top right hand side of the screen says “PAL_B,D,G,H,I”.

Go into SET UP
Go into CONTROL
Go top right hand corner, drop down VIDEO FORMAT
select PAL B,D,G,H,I
Exit